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GENERAL TERMS AND CONDITIONS
for Execution of Internal and International Courier Services by City Express OOD
 
1. General information.

1.1. CITY EXPRESS performs Internal courier services on the territory of the Republic of Bulgaria, as the transport is performed by its own performers or outside contractors, and the deliveries are executed entirely by officers of CITY EXPRESS.

A. City courier services - when both the address of receiving and the address of delivery of one parcel are within the boundaries of one settlement.

B. Intra-settlement courier services - when the address of receiving and the address of delivery of one parcel are located within the territory of the Republic of Bulgaria, but in different settlements.

1.2. CITY EXPRESS performs International courier services, executed by outside contractors, agents and independent partners.

A. International courier services - when the address of receiving of the parcel is on the territory of one country, and the address of delivery is on the territory of another country, and one of these countries is the Republic of Bulgaria.

1.3. The information brochures, price lists and offers of CITY EXPRESS in their most recent version, as well as the current General Terms and Conditions are applied in the determination of the provisions for execution of the services, offered in all regional offices and representations, courier centres and reception offices of CITY EXPRESS.

1.4. The times of delivery and the transit times, set out in the information brochures, the price lists and the offers of CITY EXPRESS are the usual times for delivery and the habitual transit times. We are not offering warranty for non-divergence in specific cases.

1.5. The delivery term of parcels, when determined in days, starts from the day, following the day of acceptance of the parcel by City Express, if not specified otherwise.

1.6. We are preserving our right to define the route of the parcel in a manner which we find appropriate. There are no specifically established locations for stopping and processing of parcels.

2. Consent with the provisions.
When you are giving us your parcel, notwithstanding whether you are signing on the document of acceptance (bill of lading, protocol of delivery and/or other) with your own name or on behalf of another related person, you actually consent with all the provisions, included in the current document of acceptance and consequently with all the agreements for transportation of the current parcel, as well as with the provisions announced in the most recent versions of the information brochures, the price lists and the offers of CITY EXPRESS, copies of which may be given to you on request. Via your signature you guarantee the correctness of the information, presented in the specific document of acceptance. The general terms and conditions are being applied and the obligation for payment of the courier service comes to the front, also in the cases when the parcel is delivered to CITY EXPRESS by the sender without filled and signed document of acceptance. CITY EXPRESS undertakes its obligations under the conditions, specified in the current document of acceptance at the moment of acceptance of the parcel. We can sign the document of acceptance with a service number or via the printed name of the company, which shall be considered as sufficient to represent our signature upon the document.

3. Your obligations.
The consignor of courier services is obligated to present us with a correct and comprehensive information about the address of delivery and the mode of payment, as well as, with all the necessary documents (invoice, proforma invoice, packaging list and/or other), certifying the type and value of the contents of the delivered parcel.

4. Limitations upon declared value.

4.1. The utmost declared value of one parcel is 10 000 BGN or its equivalence in a different currency for City and Intra-Settlement courier services. For a parcel sent by an International Courier Service, the utmost declared value depends on the restrictions defined within the country the parcel is sent to.

4.2. We can accept a parcel with declared value more than 10 000 BGN, which will be considered as a "high declared value parcel". For such parcels City Express can require from the consignor of the courier services additional documents and insurance, as well as a special procedure application.

5. Unacceptable goods, limitations in weight and size.

5.1. CITY EXPRESS is not accepting to transport parcels:
4Containing narcotic, anaesthetic, fast-effect and poisonous substances;
4Containing weapons, explosive, inflammable or other dangerous substances and objects;
4Containing obscene or morally controversial objects;
4Containing objects and substances, which due to their nature or packaging, are dangerous with respect to the life and health of the officers of CITY EXPRESS and to other persons, or may soil or damage other packages and equipment;
4Containing religious materials of prohibited or non-registered in the country, sects or organizations;
4Transportation or preservation of which is regulated by Bulgarian or international provisions in reference to goods of risk, goods carrying potential double use, weapons, parts of weapons, munitions, as well as shipments, unacceptable for air transport according to the International Association for Air Transport and the International Organization for Civil Aviation;
4For the transportation and preservation of which a special equipment, safety measures or special license are required;
4The size or weight of which surpasses the limitations specified in the most recent versions of the information brochures, the price lists and the offers of CITY EXPRESS.
4Carrying an address with only a post box specified;
4For International courier service, containing coins, bank notes, monetary signs, travel cheques for processed and non-processed precious stones and other valuable objects or objects, the value of which is difficult or impossible to be determined (as objects of art, coins, postal stamps, antiques, unique objects etc.)

NOTE: CITY EXPRESS accepts to transport shipments, containing coins, bank notes, monetary signs, travel cheques, objects, representing any value for the sender, precious metals or their alloys, processed and non-processed precious stones and other precious objects, or objects the value of which is difficult or impossible to be determined as objects of art, coins, postal stamps, antiques, unique objects etc.), solely as shipments with declared value and only for City and Intra-Settlement courier services.

5.2. CITY EXPRESS preserves its right without offering any explanation, to decline parcels for transportation. Parcels, not accepted for transportation may be returned to the sender even after they have been accepted. The actual acceptance of parcels, containing goods described in 5.1. does not represent a refusal from the limitations, set out in this same item.

5.3. The sender undertakes entirely the responsibility for damages of other person's property and/or damages, caused in preservation, handing over or transportation of parcels, containing goods described in 5.1.

5.4. CITY EXPRESS disclaims any liability for loss, damage or delay during the delivery of parcels, containing goods described in 5.1.

6. Packaging and marking.
The consignor of the courier services is obligated to provide for packing of the parcels in a way, that they can be sent in a manner, which insures sufficient protection depending on the type and duration of the transport. CITY EXPRESS disclaims any liability for damaged packaging or for damaged goods due to an inappropriate packaging, with exception of the cases when it is established, that the damaging is caused on purpose or due to lack of care on part of an employee, or other official representative of CITY EXPRESS. In case that, CITY EXPRESS accepts a parcel with evidently inappropriate packaging, the signature of the sender on the document of acceptance shall be considered as a written request as per Art. 370, Line. 3 of the Commercial Act.

The sender is obligated to point out in an appropriate manner the address of delivery on each separate part of the parcel in question.

7. Check-up entitlement.
CITY EXPRESS is entitled, but not obligated to open parcels, accepted for transportation in the following cases:
4To determine the address;
4In cases of a customs check-up;
4In case of doubting the safety of the contents of the parcels or of not meeting the current General Provisions;
4To determine the contents of the parcels as per the instructions of the sender.

8. Confidentiality.

8.1. CITY EXPRESS ensures confidentiality of the correspondence, at the time of execution of the service, as well as afterwards. We are not offering check-ups and information for parcels and their contents, with the exception of to the sender or recipient or to specific persons authorized by them. We are not offering information about the traffic between separate individuals.

8.2. CITY EXPRESS is not offering to other persons, any confidential information, that it has become aware of in the process of execution of the courier service. CITY EXPRESS considers as confidential the information, it has become aware of at visiting the sender or the recipient and which information may be estimated as not designated for third persons.

8.3. CITY EXPRESS preserves its right, provided that, in writing no other issue has been agreed upon, to compile lists of selected clients and to present these lists for advertising and other purposes to third persons.

9. Prices and mode of payment.

9.1. Only the prices established within the information brochures, the price lists and offers of CITY EXPRESS in their most version, are considered as valid. As updated are considered those prices from the price lists, valid on the day of sending of the parcel.

9.2. The mode of payment is set out at the moment of acceptance of the parcel and is written down in the document of acceptance.

9.3. If not stipulated otherwise, the payment of the courier services is executed in two weeks period after the acceptance of the parcel by City Express.

9.4. The fact, that no invoice is obtained, does not disengage the customer from payment of the courier services.

10. Payment Liability.
Even if it has been agreed beforehand in another manner, in cases of a refusal for payment on part of the recipient or of a third person, the consignor of the courier services undertakes the payment of the transport taxes as per this parcel. The consignor of the courier services undertakes also other due payments, including any contingent taxes for the parcel's return or the expenses, made by CITY EXPRESS in connection to the preservation of the parcel, as well as for payment of the necessary customs duties, taxes, charges and fines, paid or payable by CITY EXPRESS in connection to the transportation of the current parcel.

11. Insurance.
11.1. On request by the sender, CITY EXPRESS insures City and Intra-Settlement parcels against destruction, non-delivery and loss as the insurance premium due by the sender is 0,2% of the declared value of the parcel, affirmed with accompanying documents (invoice and proforma invoice).

NOTE: On the grounds of item 11.1 the following parcels are not insured containing objects such as: coins, jewelry, antiques, objects of art and other goods with no invoice value. Such parcels can be insured by the sender at his insuring agent.

11.2. Insurances are according to the conditions of the insurer, and City Express reserves the right in any concrete case to choose different insurer.

11.3. CITY EXPRESS is not offering insurances for International Parcels. The consignor of courier services can make transport insurance of the parcel at his insurance company by presenting his copy of the bill. The sender is obligated to present to CITY EXPRESS a copy of the insurance policy of the current parcel.

12. Parcels which can not be delivered.
In case the parcel can not be delivered, it is returned to the consignor of the courier services, as the latter pays the currently valid price for non-paid courier services. In case of an impossibility to find the recipient and the consignor of the courier services or a refusal by the consignor of the courier services to receive back the parcel, CITY EXPRESS is entitled to keep the parcel in a store-house, or to destroy it, or to use it for other purposes. The consignor of the courier services is obligated to undertake all costs due. We are not presenting any information for parcels, not requested in a six-months term following their acceptance by CITY EXPRESS.

13. Limited liability.

13.1. CITY EXPRESS disclaims any liability in connection to loss, destruction, damage, delay, missing parcels, wrong delivery, non-delivery, incorrect information or inability for presentation of information following circumstances beyond our control (natural calamities, hard meteorological conditions, in case of delays, caused by mechanical damages and industrial catastrophes, sabotages, strikes, civil non-obedience, wars, actions or non-actions of state authorities etc).

13.2. CITY EXPRESS disclaims any liability in connection to loss, destruction, damage, delay, missing parcels, wrong delivery, non-delivery, incorrect information or inability for presentation of information for parcels, not corresponding to the current General Provisions or containing unacceptable goods.

13.3. CITY EXPRESS disclaims any liability for delay, wrong delivery, non-delivery, incorrect information or a default to present information for parcels carrying incomplete, non- updated or incorrect addresses.

NOTE: The lack of telephone number for contact, when there is such, makes the address incomplete as well.

13.4. CITY EXPRESS disclaims any liability in connection to delay, wrong delivery, non-delivery, wrong information or inability to present information for parcels accepted without carrying the signature of the sender on their document of acceptance, in case that the sender has not filed in a written complaint at the central office of CITY EXRESS in a three (3) business days following the date, on which the parcel had to be delivered, but not later than 10 /ten/ working days from the date of acceptance of the parcel by CITY EXPRESS.

13.5. CITY EXPRESS is not responsible for third persons' fraud, concerning their personal identity and their reasons for delivery/acceptance of the parcel.

14. Complaints in case of loss, damage, delay or non-delivery.
CITY EXPRESS accepts solely written complaints in case of a loss, damage, delay or non-delivery of the parcel, submitted in a term of 30 /thirty/ business days from the day of acceptance of the parcel by CITY EXPRESS. The written complaint is submitted at the central office of CITY EXPRESS accompanied by copies of all the documents of the parcel (bill of lading, pro-forma invoice, etc.). CITY EXPRESS shall not react to complaints, filed after the specified deadline or to complaints about parcels, taken in without a completed and signed by the sender document of acceptance. Parcels delivered without a record of damages on the document of delivery - it is then accepted, that this parcel is delivered in good condition and thus it is not being compensated.

The compensation for a non-insured City and Intra-Settlement parcel for loss, damage or destruction, is to the amount of the doubled value of the courier service, but no more than 15 /fifteen/ BGN. The compensation for an International parcel, for loss or damage is to the amount of the courier services. Compensations are not due for parcels, the transport charges of which have not been paid off. The compensations are not deducted from these charges. In case that the sender/ the consignor of the courier services considers these compensations as insufficient, we recommend the parcel to be insured.

15. Parcels without document for acceptance.

15.1. In case of delivery of parcel to City Express, no matter if document for acceptance has been issued:

15.1.1. The sender is obliged to pay the courier services;

15.1.2. The sender agrees to apply the present General Terms and Conditions;

15.1.3. The sender is obliged to observe the prohibitions, concerning the content of the parcel, specified by the Law and the present General Terms and Conditions.

16. Applicable rules.

16.1. For all the questions, unsettled by the present General Terms and Conditions, in the information brochures, the price-lists and the offers of City Express, the commercial and civil legislation of the Republic of Bulgaria shall be applied.

16.2. All the disputes, related to the execution of the courier service that can not be settled through negotiations and mutual concessions, shall be settled according to the order, envisaged in the civil legislation of the Republic of Bulgaria.
 
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