|GENERAL TERMS AND CONDITIONS
for Execution of Internal and International Courier Services by City Express
|1. General information.
1.1. CITY EXPRESS performs Internal courier services on the territory of the
Republic of Bulgaria, as the transport is performed by its own performers or
outside contractors, and the deliveries are executed entirely by officers of
A. City courier services - when both the address of receiving and the address
of delivery of one parcel are within the boundaries of one settlement.
B. Intra-settlement courier services - when the address of receiving and the
address of delivery of one parcel are located within the territory of the
Republic of Bulgaria, but in different settlements.
1.2. CITY EXPRESS performs International courier services, executed by outside
contractors, agents and independent partners.
A. International courier services - when the address of receiving of the parcel
is on the territory of one country, and the address of delivery is on the
territory of another country, and one of these countries is the Republic of
1.3. The information brochures, price lists and offers of CITY EXPRESS in their
most recent version, as well as the current General Terms and Conditions are
applied in the determination of the provisions for execution of the services,
offered in all regional offices and representations, courier centres and
reception offices of CITY EXPRESS.
1.4. The times of delivery and the transit times, set out in the information
brochures, the price lists and the offers of CITY EXPRESS are the usual times
for delivery and the habitual transit times. We are not offering warranty for
non-divergence in specific cases.
1.5. The delivery term of parcels, when determined in days, starts from the day,
following the day of acceptance of the parcel by City Express, if not specified
1.6. We are preserving our right to define the route of the parcel in a manner
which we find appropriate. There are no specifically established locations for
stopping and processing of parcels.
2. Consent with the provisions.
When you are giving us your parcel, notwithstanding whether you are signing on
the document of acceptance (bill of lading, protocol of delivery and/or other)
with your own name or on behalf of another related person, you actually consent
with all the provisions, included in the current document of acceptance and
consequently with all the agreements for transportation of the current parcel,
as well as with the provisions announced in the most recent versions of the
information brochures, the price lists and the offers of CITY EXPRESS, copies
of which may be given to you on request. Via your signature you guarantee the
correctness of the information, presented in the specific document of
acceptance. The general terms and conditions are being applied and the
obligation for payment of the courier service comes to the front, also in the
cases when the parcel is delivered to CITY EXPRESS by the sender without filled
and signed document of acceptance. CITY EXPRESS undertakes its obligations
under the conditions, specified in the current document of acceptance at the
moment of acceptance of the parcel. We can sign the document of acceptance with
a service number or via the printed name of the company, which shall be
considered as sufficient to represent our signature upon the document.
3. Your obligations.
The consignor of courier services is obligated to present us with a correct and
comprehensive information about the address of delivery and the mode of
payment, as well as, with all the necessary documents (invoice, proforma
invoice, packaging list and/or other), certifying the type and value of the
contents of the delivered parcel.
4. Limitations upon declared value.
4.1. The utmost declared value of one parcel is 10 000 BGN or its equivalence in
a different currency for City and Intra-Settlement courier services. For a
parcel sent by an International Courier Service, the utmost declared value
depends on the restrictions defined within the country the parcel is sent to.
4.2. We can accept a parcel with declared value more than 10 000 BGN, which will
be considered as a "high declared value parcel". For such parcels City Express
can require from the consignor of the courier services additional documents and
insurance, as well as a special procedure application.
5. Unacceptable goods, limitations in weight and size.
5.1. CITY EXPRESS is not accepting to transport parcels:
anaesthetic, fast-effect and poisonous substances;
explosive, inflammable or other dangerous substances and objects;
4Containing obscene or
morally controversial objects;
4Containing objects and
substances, which due to their nature or packaging, are dangerous with respect
to the life and health of the officers of CITY EXPRESS and to other persons, or
may soil or damage other packages and equipment;
materials of prohibited or non-registered in the country, sects or
preservation of which is regulated by Bulgarian or international provisions in
reference to goods of risk, goods carrying potential double use, weapons, parts
of weapons, munitions, as well as shipments, unacceptable for air transport
according to the International Association for Air Transport and the
International Organization for Civil Aviation;
4For the transportation
and preservation of which a special equipment, safety measures or special
license are required;
4The size or weight of
which surpasses the limitations specified in the most recent versions of the
information brochures, the price lists and the offers of CITY EXPRESS.
4Carrying an address with
only a post box specified;
courier service, containing coins, bank notes, monetary signs, travel cheques
for processed and non-processed precious stones and other valuable objects or
objects, the value of which is difficult or impossible to be determined (as
objects of art, coins, postal stamps, antiques, unique objects etc.)
NOTE: CITY EXPRESS accepts to transport shipments, containing coins, bank
notes, monetary signs, travel cheques, objects, representing any value for the
sender, precious metals or their alloys, processed and non-processed precious
stones and other precious objects, or objects the value of which is difficult
or impossible to be determined as objects of art, coins, postal stamps,
antiques, unique objects etc.), solely as shipments with declared value and
only for City and Intra-Settlement courier services.
5.2. CITY EXPRESS preserves its right without offering any explanation, to
decline parcels for transportation. Parcels, not accepted for transportation
may be returned to the sender even after they have been accepted. The actual
acceptance of parcels, containing goods described in 5.1. does not represent a
refusal from the limitations, set out in this same item.
5.3. The sender undertakes entirely the responsibility for damages of other
person's property and/or damages, caused in preservation, handing over or
transportation of parcels, containing goods described in 5.1.
5.4. CITY EXPRESS disclaims any liability for loss, damage or delay during the
delivery of parcels, containing goods described in 5.1.
6. Packaging and marking.
The consignor of the courier services is obligated to provide for packing of
the parcels in a way, that they can be sent in a manner, which insures
sufficient protection depending on the type and duration of the transport. CITY
EXPRESS disclaims any liability for damaged packaging or for damaged goods due
to an inappropriate packaging, with exception of the cases when it is
established, that the damaging is caused on purpose or due to lack of care on
part of an employee, or other official representative of CITY EXPRESS. In case
that, CITY EXPRESS accepts a parcel with evidently inappropriate packaging, the
signature of the sender on the document of acceptance shall be considered as a
written request as per Art. 370, Line. 3 of the Commercial Act.
The sender is obligated to point out in an appropriate manner the address of
delivery on each separate part of the parcel in question.
7. Check-up entitlement.
CITY EXPRESS is entitled, but not obligated to open parcels, accepted for
transportation in the following cases:
4To determine the
4In cases of a customs
4In case of doubting the
safety of the contents of the parcels or of not meeting the current General
4To determine the
contents of the parcels as per the instructions of the sender.
8.1. CITY EXPRESS ensures confidentiality of the correspondence, at the time of
execution of the service, as well as afterwards. We are not offering check-ups
and information for parcels and their contents, with the exception of to the
sender or recipient or to specific persons authorized by them. We are not
offering information about the traffic between separate individuals.
8.2. CITY EXPRESS is not offering to other persons, any confidential
information, that it has become aware of in the process of execution of the
courier service. CITY EXPRESS considers as confidential the information, it has
become aware of at visiting the sender or the recipient and which information
may be estimated as not designated for third persons.
8.3. CITY EXPRESS preserves its right, provided that, in writing no other issue
has been agreed upon, to compile lists of selected clients and to present these
lists for advertising and other purposes to third persons.
9. Prices and mode of payment.
9.1. Only the prices established within the information brochures, the price
lists and offers of CITY EXPRESS in their most version, are considered as
valid. As updated are considered those prices from the price lists, valid on
the day of sending of the parcel.
9.2. The mode of payment is set out at the moment of acceptance of the parcel
and is written down in the document of acceptance.
9.3. If not stipulated otherwise, the payment of the courier services is
executed in two weeks period after the acceptance of the parcel by City
9.4. The fact, that no invoice is obtained, does not disengage the customer from
payment of the courier services.
10. Payment Liability.
Even if it has been agreed beforehand in another manner, in cases of a refusal
for payment on part of the recipient or of a third person, the consignor of the
courier services undertakes the payment of the transport taxes as per this
parcel. The consignor of the courier services undertakes also other due
payments, including any contingent taxes for the parcel's return or the
expenses, made by CITY EXPRESS in connection to the preservation of the parcel,
as well as for payment of the necessary customs duties, taxes, charges and
fines, paid or payable by CITY EXPRESS in connection to the transportation of
the current parcel.
11.1. On request by the sender, CITY EXPRESS insures City and Intra-Settlement
parcels against destruction, non-delivery and loss as the insurance premium due
by the sender is 0,2% of the declared value of the parcel, affirmed with
accompanying documents (invoice and proforma invoice).
NOTE: On the grounds of item 11.1 the following parcels are not insured
containing objects such as: coins, jewelry, antiques, objects of art and other
goods with no invoice value. Such parcels can be insured by the sender at his
11.2. Insurances are according to the conditions of the insurer, and City
Express reserves the right in any concrete case to choose different insurer.
11.3. CITY EXPRESS is not offering insurances for International Parcels. The
consignor of courier services can make transport insurance of the parcel at his
insurance company by presenting his copy of the bill. The sender is obligated
to present to CITY EXPRESS a copy of the insurance policy of the current
12. Parcels which can not be delivered.
In case the parcel can not be delivered, it is returned to the consignor of the
courier services, as the latter pays the currently valid price for non-paid
courier services. In case of an impossibility to find the recipient and the
consignor of the courier services or a refusal by the consignor of the courier
services to receive back the parcel, CITY EXPRESS is entitled to keep the
parcel in a store-house, or to destroy it, or to use it for other purposes. The
consignor of the courier services is obligated to undertake all costs due. We
are not presenting any information for parcels, not requested in a six-months
term following their acceptance by CITY EXPRESS.
13. Limited liability.
13.1. CITY EXPRESS disclaims any liability in connection to loss, destruction,
damage, delay, missing parcels, wrong delivery, non-delivery, incorrect
information or inability for presentation of information following
circumstances beyond our control (natural calamities, hard meteorological
conditions, in case of delays, caused by mechanical damages and industrial
catastrophes, sabotages, strikes, civil non-obedience, wars, actions or
non-actions of state authorities etc).
13.2. CITY EXPRESS disclaims any liability in connection to loss, destruction,
damage, delay, missing parcels, wrong delivery, non-delivery, incorrect
information or inability for presentation of information for parcels, not
corresponding to the current General Provisions or containing unacceptable
13.3. CITY EXPRESS disclaims any liability for delay, wrong delivery,
non-delivery, incorrect information or a default to present information for
parcels carrying incomplete, non- updated or incorrect addresses.
NOTE: The lack of telephone number for contact, when there is such, makes
the address incomplete as well.
13.4. CITY EXPRESS disclaims any liability in connection to delay, wrong
delivery, non-delivery, wrong information or inability to present information
for parcels accepted without carrying the signature of the sender on their
document of acceptance, in case that the sender has not filed in a written
complaint at the central office of CITY EXRESS in a three (3) business days
following the date, on which the parcel had to be delivered, but not later than
10 /ten/ working days from the date of acceptance of the parcel by CITY
13.5. CITY EXPRESS is not responsible for third persons' fraud, concerning their
personal identity and their reasons for delivery/acceptance of the parcel.
14. Complaints in case of loss, damage, delay or non-delivery.
CITY EXPRESS accepts solely written complaints in case of a loss, damage, delay
or non-delivery of the parcel, submitted in a term of 30 /thirty/ business days
from the day of acceptance of the parcel by CITY EXPRESS. The written complaint
is submitted at the central office of CITY EXPRESS accompanied by copies of all
the documents of the parcel (bill of lading, pro-forma invoice, etc.). CITY
EXPRESS shall not react to complaints, filed after the specified deadline or to
complaints about parcels, taken in without a completed and signed by the sender
document of acceptance. Parcels delivered without a record of damages on the
document of delivery - it is then accepted, that this parcel is delivered in
good condition and thus it is not being compensated.
The compensation for a non-insured City and Intra-Settlement parcel for loss,
damage or destruction, is to the amount of the doubled value of the courier
service, but no more than 15 /fifteen/ BGN. The compensation for an
International parcel, for loss or damage is to the amount of the courier
services. Compensations are not due for parcels, the transport charges of which
have not been paid off. The compensations are not deducted from these charges.
In case that the sender/ the consignor of the courier services considers these
compensations as insufficient, we recommend the parcel to be insured.
15. Parcels without document for acceptance.
15.1. In case of delivery of parcel to City Express, no matter if document for
acceptance has been issued:
15.1.1. The sender is obliged to pay the courier services;
15.1.2. The sender agrees to apply the present General Terms and Conditions;
15.1.3. The sender is obliged to observe the prohibitions, concerning the
content of the parcel, specified by the Law and the present General Terms and
16. Applicable rules.
16.1. For all the questions, unsettled by the present General Terms and
Conditions, in the information brochures, the price-lists and the offers of
City Express, the commercial and civil legislation of the Republic of Bulgaria
shall be applied.
16.2. All the disputes, related to the execution of the courier service that can
not be settled through negotiations and mutual concessions, shall be settled
according to the order, envisaged in the civil legislation of the Republic of
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